OUR BUSINESS MODEL (2019 - 2024)

HOW WE CREATE VALUE

Key Partnership

Key
Partnerships

Ministry of Finance

Ministry of Public Enterprises

Ministry of Works and Transport

Ministry of Urban and Rural Development

Roads Authority

Local Authorities

Motor Vehicle Accident Fund

Walvis Bay Corridor Group

National Road Safety Council

NAMPOL – Traffic Law Enforcement

ARMFA

National Planning Commission

Namibian Ports Authority

NCCI

Key Activities

Key
Activities

Revenue collection

Revenue optimization

Funding determination

Monitoring and evaluation

Customer Relationships

Customer
Relationships

We promise to give all our customers and effortless and seamless customer experience.

We pledge to adhere to and go beyond expectations with regards to Customer Service at the RFA.

Customer Segments

Customer
Segments

Light vehicles

Heavy vehicles
– Local
– Foreign

Cost Structure

Cost
Structure

Road Maintenance
N$5,318.4m

Administration
N$3,789.1m

Strategy Implementation
N$203.7m

Key Resources

Key
Resources

Skilled management team

Motivated and engaged staff

Innovative technology

Strong balance sheet

Low cost delivery channels

Channels

Channels

Electronic communications

Social media and contact centre

Online and branch payments

Branch deliveries

Customer surveys

Value Proposition

Value
Proposition

Best cost service provider

Value for money

Effortless and seamless customer experience

Revenue Streams

Revenue
Streams

Fuel Levies
N$6,569.4m

Vehicle Licence Fees
N$3,709.8m

Mass Distance Charges
N$866.2m

Cross-Border Charges
N$610.1m

Abnormal Load Fees
N$55.6m